- Accessories orders above €100 – FREE
- Accessories orders under €100 – €10
- Furniture orders above €2500 – Free
- Furniture orders under €2500 – €89
- Furniture orders above €2500 (Local) – Free
- Furniture orders under €2500 (Local) – €69
Please note, orders for Suites and some Recliners are not for online sale. You should call for options and pricing.
If you are at all unhappy with the contents of your order on receipt, please contact us as soon as possible to allow us the opportunity to resolve the problem:
- All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to Madden Furniture in writing to firstname.lastname@example.org within 48 hours of receipt, images would also be helpful. No claims for damage in transit or shortages will be considered after this period.
- Where goods have been damaged in transit, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you. In circumstances where the packaging is clearly damaged on arrival, it would be helpful to us in resolving any problem, if, when signing to accept delivery, you could write ‘Box damaged’ on the delivery record and email us a picture of how the goods arrived at their destination. email@example.com
- Where goods are found to be faulty on receipt, we will arrange for collection and offer you the choice of a replacement or refund at no extra cost to you.
- If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 7 days of receipt and the item is returned in its original saleable condition and in its original packaging. In these circumstances you will be responsible for meeting the full cost of the return carriage. Products returned incomplete, damages or used by the customer will not be accepted.
IMPORTANT: We cannot offer refunds or exchanges on Mattresses, Beds, Bed sheets, Rugs or assembled furniture unless faulty. When ordering assembled furniture please check that access to your premises will accommodate delivery.
Any returns accepted by our Customer service will issue a credit note or refund to the customer, only after inspecting the returned item. Only the price of the returned product will be refunded. Delivery and shipping costs will not be refunded.
You may not return goods if they are ordered specifically for you. Upholstery ordered in specific colours can take up to 12 weeks. These lead times are normal, if out of stock of the bigger items. We have to be notified of any damages on these items within 48 hours. If we are not notified within this time frame, Madden Furniture will not accept responsibility.